Refund policy

At Kickare, we prioritize customer satisfaction and strive to provide a seamless shopping experience. Our return, refund, and exchange policy is designed to ensure your peace of mind when purchasing from our store.

Return Policy

Eligibility for Returns:

  • Returns will be accepted if the wrong product is delivered.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • The return request must be made within 7 days of receiving the product.

Return Process:

  1. Contact Us: Contact our customer service team at [customer service email/phone number] within 7 days of receiving your order.
  2. Provide Details: Share your order number, the product details, and the reason for the return.
  3. Return Authorization: Our team will review your request and provide you with a return authorization and instructions on how to return the product.
  4. Ship the Product: Send the product back to us using the provided instructions. Ensure it is securely packaged to prevent damage during transit.
  5. Inspection: Once we receive the returned product, our team will inspect it to confirm it meets the return criteria.

Refund Policy

Eligibility for Refunds:

  • Refunds will be given if the product is wrong, faulty, or broken upon delivery.
  • The product must be returned within 7 days of receipt and pass the inspection process.

Refund Process:

  1. Approval: Once the returned product is inspected and approved, we will process your refund.
  2. Method of Refund: Refunds will be issued through the original method of payment.
  3. Timeline: The refund process may take up to 7-10 business days, depending on your payment method and financial institution.

Exchange Policy

Eligibility for Exchanges:

  • Customers can exchange the product if it is delivered wrong.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • The exchange request must be made within 7 days of receiving the product.

Exchange Process:

  1. Contact Us: Reach out to our customer service team at [customer service email/phone number] within 7 days of receiving your order.
  2. Provide Details: Share your order number, the product details, and the reason for the exchange.
  3. Exchange Authorization: Our team will review your request and provide you with an exchange authorization and instructions on how to return the product.
  4. Ship the Product: Send the product back to us using the provided instructions. Ensure it is securely packaged to prevent damage during transit.
  5. Inspection and Exchange: Once we receive the returned product, our team will inspect it. If it meets the exchange criteria, we will send you the correct product.

Additional Information

  • Shipping Costs: Return shipping costs will be covered by Kickare if the wrong or faulty product is delivered. For exchanges, the shipping costs for returning the product to us will be covered by the customer.
  • Non-Returnable Items: Certain items, such as used cleaning supplies and customized products, are not eligible for return, refund, or exchange.

For any questions or assistance, please contact our customer service team at [customer service email/phone number]. We are here to help and ensure your shopping experience with Kickare is satisfactory.

Thank you for choosing Kickare!